NO REFUND / NO RETURN POLICY

Last Updated: 11/11/2025

Thank you for shopping with Thompson Hollow Apothecary. All of our products are handmade in small batches, and due to the personal-care nature of our items, all sales are final.

1. No Returns

For the safety of all customers, we cannot accept returns on any item, including but not limited to:

Skincare products

Bath and body products

Herbal teas

Apothecary items

Candles and wax products

Custom or made-to-order items

Once a product leaves our possession, it cannot be resold or restocked.

2. No Refunds

We do not offer cash refunds, credit card refunds, or store credits for any reason other than a verified order error on our part.

We cannot refund due to:

Personal dislike of scent

Allergic reactions or sensitivities

Texture, color, or natural variation

Customer ordering the wrong item

Damage caused by incorrect use or storage

Minor cosmetic imperfections (normal with handmade products)

3. Order Issues or Damages

If your order arrives damaged during shipping, please contact us within 48 hours with:

Order number

Photos of damaged packaging and items

We will assist you with a replacement if the issue is verified. Shipping carriers may require photos for claims.

4. Lost or Stolen Packages

We are not responsible for lost, delayed, or stolen packages. Once an item is marked “Delivered” by the carrier, responsibility transfers to the customer.

For lost packages, please contact your local post office.